Privacy Policy

Al Khanjry Online ("we", "us", or "our") is the official online booking portal of Al Khanjry Passenger Transport, a 100% Omani-owned transportation company founded in 1998. We operate bus services connecting the UAE and Oman, including routes between Dubai, Muscat, Ruwi, Sohar, and Al Seeb.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website alkhanjryonline.com and our booking services.

1. Information We Collect

We collect information necessary to process your bus bookings and provide our services:

• Booking Information: Passenger names, passport or ID details, travel dates, pickup and drop-off locations, and contact details (email, phone number)
• Account Information: If you create an account, we store your login credentials and profile details
• Payment Information: Payment details are processed securely by our payment partners; we do not store full card numbers on our servers
• Technical Data: IP address, browser type, device information, and usage data when you visit our website
• Communications: Records of support inquiries, feedback, and correspondence

2. How We Use Your Information

We use your information to:

• Process and manage your bus ticket bookings
• Send booking confirmations, e-tickets, and travel updates
• Verify passenger identity in accordance with visa and border requirements
• Process payments and prevent fraud
• Provide customer support and respond to inquiries
• Improve our website, services, and user experience
• Comply with legal obligations and enforce our terms and conditions
• Send service-related notifications (e.g., schedule changes, rescheduling)

3. Legal Basis for Processing

We process your personal data based on:

• Contract performance: To fulfil your booking and provide transportation services
• Legitimate interests: To improve our services, prevent fraud, and ensure security
• Legal compliance: To meet visa, border, and regulatory requirements for UAE–Oman travel
• Consent: Where you have given explicit consent (e.g., marketing communications)

4. Data Sharing and Third Parties

We may share your information with:

• Al Khanjry Passenger Transport and its carriers for boarding, verification, and service delivery
• Payment processors to complete transactions (payment data is handled according to their security standards)
• Border and immigration authorities as required for UAE–Oman travel
• Service providers who assist with hosting, analytics, and customer support (under strict confidentiality)
• Legal authorities when required by law or to protect our rights

We do not sell your personal information to third parties.

5. Cookies and Analytics

Our website uses cookies and similar technologies to:

• Keep you logged in and maintain your session
• Remember your preferences and settings
• Analyze website traffic and usage to improve our services
• Support security and fraud prevention

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

6. Data Retention

We retain your information for as long as necessary to:

• Provide our services and fulfil bookings
• Comply with legal, tax, and regulatory requirements
• Resolve disputes and enforce our agreements

Booking and passenger data may be retained for a period required by UAE and Omani regulations. You may request deletion of your data where we are not legally obliged to retain it.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Payment transactions are processed through secure, industry-standard channels.

8. Your Rights

Depending on applicable law, you may have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Delete your data where legally permitted
• Object to or restrict certain processing
• Data portability in a structured, machine-readable format
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at support@alkhanjryonline.com. We will respond within a reasonable timeframe.

9. International Transfers

Your data may be processed in the UAE, Oman, and other jurisdictions where our service providers operate. We ensure appropriate safeguards are in place for such transfers.

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected data from a minor, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

For questions about this Privacy Policy or your personal data, contact us:

• Email: support@alkhanjryonline.com
• Phone: +971 50 875 6003
• General Enquiry: +971 4 287 3946

Al Khanjry Online
Official online portal of Al Khanjry Passenger Transport
Dubai–Oman | Muscat–Dubai | UAE–Oman Bus Services

Last updated: February 2025